In your office you can run Planado in a browser. Planado is compatible with Google Chrome, Mozilla Firefox, and Safari. Dispatcher's interface also adapted to work with a smartphone.
When the dispatcher and the client come to an agreement concerning required work, the dispatcher usually sets up a date and time for the job, but it is not required to select the assignee while talking to the client. In this case, the job will be placed into a section named “Unassigned”.
To make the workers see the jobs assigned to them, drag the job to the Schedule field and place it into the required team and time slot. You can also assign the worker right away when adding the new job. When you’re done with the Schedule, publish the jobs and they will be sent to the assignees’ mobile apps.
Make changes to the schedule even if your employees are already in the field. Just drag the job along the timeline to reschedule it or assign it to another worker by dragging the job to this worker’s slot. All jobs will be automatically updated in the employees’ mobile apps.
When an accident or a time-sensitive order takes place, you will need to contact a worker who can reach the site in the smallest amount of time. Using Planado, you can find the worker who is currently close enough to the place. Planado provides a map with the current jobs and the present location of your employees (Map).
You will find out immediately when an employee sets off for a job or starts working on it. The dispatcher will receive the updated information on the jobs instantly once your workers go online using their smartphones. The application updates the information automatically every 2 minutes.
Planado displays jobs on the left pane in the Schedule menu as well as in the Maps menu. If some jobs were not completed successfully, they will be highlighted in red or orange. Pay special attention to the following sections on the left pane:
If the workers manage to begin and complete the job on schedule, these sections will not appear.
As you’re about to enter an address, Planado will provide you with hints which you can use to enter the full address without having to type it all over again. Also, once you’ve selected the address, Planado immediately memorizes its GPS coordinates.
Choose the map type that is most convenient for you, whether that is a satellite map, a scheme, or a hybrid. Use the map to see the location of your jobs, employees, and plan a route knowing the traffic situation on the roads.
All the information on your workers’ current locations is saved even when they change the job status. You can always find out when and where your employees have started or finished their jobs, or where they have actually been when they headed for the client’s premises.
Still not sure?